Professional Experience

Lead automation efforts through entire Payroll department

Created 4 Excel Macros and automated 6 processes saving 1,035 hours per month

Streamlined workflows reducing processing steps and errors

Reduced steps and streamlined workflows resulting in 30+ fewer processing steps

Created user stories from user feedback for Salesforce automation

Automated 3 manual processes, created and maintained PowerBI reporting and dashboards and built showcases for 200+ games in Game Pass, contributing to a $20M monthly revenue stream.

Valued Games for contract negotiations, determining ROI and what Microsoft should pay for them.

Completely revamped a previously manual workflow process, equating $4500 per month in time savings.

Designed and implemented Python, R, and Power Automate scripts, achieving a workflow reduction of approximately 15%.

Created 2 Power BI dashboards from SQL databases for operations to delve deeper into business performance.

Engaged with department to move to Dynamics 365 CRM creating 3 user guides, collecting requirements for 5 user stories, and 3 custom dashboards.

Onboarded 2 departments and 150 employees to Salesforce through Scrum, partnered with IT teams to create, develop, and test over 40 user stories.

Created 3 brand new Salesforce Tableau CRM dashboards using 4 custom Dataflows, and over 30 Transformations.

Created and maintained 4 weekly SQL reports, and 3 monthly SQL reports.

Created 5 Salesforce lightning dashboards utilizing over 12 reports.

Lead over 12 monthly meetings showcasing Tableau CRM, Dashboards, and Reports and training new users.

Implemented 15 software improvements, resulting in a 300% increase in processed call volume.

Implemented policy and procedure changes, achieving $0 fraud loss in the following year.

Maintained 4 monthly reports to VP and Directors

Created holistic Power BI dashboard showcasing agent to department performance sourced from SQL.

Replaced Excel tracker with Access application including data validation, and automated reports and forms.

Trained 5 department managers on Power BI

Led the establishment of a new fraud call center, overseeing a team of nearly 50 employees.

Created Excel dashboard showcasing analyst and department performance.

Currently attending the Univeristy of Missouri for the M.S. Data Science and Analytics program.

Expecting to graduate May of 2026

Studied at Minnesota State University Moorhead in Moorhead, MN.

Attended class part-time while working full-time.

Graduated cum laude in 2021.

Studied at Minnesota State Community College in Moorhead, MN.

Attended class part-time while working full-time.

Graduated in 2018.

This Data Science program teaches you to use math and coding to solve complex business problems and predict future outcomes. You practiced using Python and SQL to analyze big datasets fast, and also learn about machine learning models and algorithms. You’ll apply your skills along the way with hands-on capstone projects.

This certification validates your foundational knowledge of cloud concepts in general and Azure in particular. As a recipient for this certification, you can describe Azure architectural components and Azure services, such as compute, networking, and storage, as well as features and tools to secure, govern, and administer Azure.

Disciplined Agile is a toolkit that focuses on the decisions one needs to consider, the options available, and the associated trade-offs. The Disciplined Agile Scrum Master credential holder has been formally evaluated on understanding the fundamentals of agile and lean approaches like Scrum, Agile Modeling, Extreme Programming, Kanban, Agile Data, SAFe and more, in a tailorable and scalable manner. They have learned how to implement the Disciplined Agile tool kit to choose their way of working.

Earners of the Tableau Desktop Specialist title use their foundational knowledge of Tableau Desktop and data analytics to solve problems. They have demonstrated understanding of Tableau core concepts and terminology. Desktop Specialists are able to connect to, prepare, explore and analyze data, and share their insights.

As a recipient for this certification, you are able to deliver actionable insights by working with available data and applying domain expertise. As a Power BI data analyst, you work closely with business stakeholders to identify business requirements. You collaborate with enterprise data analysts and data engineers to identify and scquire data.